The heavy, salt-glazed ceramic mug has a chip in the rim, exactly where Mariko’s thumb rests. It is an ugly thing, a souvenir from a trade show in that she kept simply because it was too heavy to knock over. Today, it represents the weight of “good enough.” It represents the inertia of an established process that has never been interrogated because, on any given Tuesday, that process only costs about eighty-four dollars.
Mariko is looking at her year-end expenses. She isn’t looking at the big things-the office rent, the payroll, the cloud hosting fees. She is looking at the “miscellaneous professional services” line. Specifically, she is looking at the interpreter fees. She has a yellow highlighter in her hand.
She marks a charge for $112.40. She marks another for $96.00. She marks one for $314.50. None of these numbers are terrifying. Individually, they are the price of a decent dinner or a new pair of shoes. They are justifiable. They are “per-call.”
The Wall of Yellow Ink
But as the highlighter moves down the page, the yellow ink begins to form a solid wall. When she finally hits the “Sum” function on her spreadsheet, she doesn’t just stop breathing for a second-she actually sets the mug down so she doesn’t drop it. The total is