7 Physical Bottlenecks That Keep IT Managers Awake at Night
The Rain, The Database, and the Missing Plastic
I once convinced myself that the physical world was just a poorly rendered extension of my spreadsheet. I was managing a small office move and I had meticulously mapped every employee to a specific access level in the software, assuming that the transition from a “pending” status to an “active” status was the only hurdle left to clear.
I forgot that the badges didn’t exist yet. In my head, a credential was a logical token, a string of hexadecimal characters that granted permission to pass through a door. I spent three days perfecting the group policies and exactly zero minutes wondering where the actual pieces of plastic were going to come from.
When the move-in date arrived, I had a perfectly configured database and eighty employees standing in the rain, unable to enter the building because I hadn’t accounted for the lead time-the duration of the manufacturing and shipping cycle-required to actually get the cards in my hand.
It was a failure of imagination, or perhaps a failure of respect for the physical layer. We have been trained by the cloud to believe that “provisioning” is an instantaneous act of will. You click